Frequently asked questions
Unfortunately, it is impossible to provide an accurate estimation to this question because of the following variable:
A. Shipping costs are based on gross weight and box dimensions.
B. At the same time, our products vary in weight and price, with some light-weight jewellery selling at higher prices than cheaper, heavier items.
Every item on our website is categorized and can therefore be selected according to the material. We offer both solid sterling silver and steel items.
Sample orders are popular among new clients who wish to examine our products and services before making their first wholesale order with Vitruviano. However, we encourage clients to visit our premises for an on-site inspection to get a better understanding of our products and services.
Anyone! We serve all resellers that meet our minimum order requirements.
We'd love to serve you! For special arrangements please contact us through the contact form which can be found on the homepage.
No, it is not necessary to have a license or business registration to order with us. However, an official invoice will be issued with every order made.
All prices are displayed here on our website.
If you receive any damaged jewellery, or the quantities do not add up to those from the order, please send us a message in the contact form which can be found at the bottom of the home page. Our team will reach out to you via email and request photos of any damaged jewellery or wrong quantities in the order. We will then proceed with the best way forward to solve the issue.